Normally it is possible to re-schedule an excursion within the cancelation period. After this period, we order all our services and the services from all our partners and it is therefore not possible to issue a refund as some of the partners we work with are very strict with the cancelations policy, such as dog sled providers. The reservation can be cancelled and fully refunded within 7 days prior to tour departure.
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Group reservations and packages are confirmed upon a full payment. We accept no responsibility or liability of war, terrorism, diseases or any conditions beyond our control.Īny booking of 8 people or more is considered a group. accidents on our tours, fire and damage on the vehicles such as clogged up toilets due to customers misuse or frozen parts due to the arctic weather. Strikes, lockdowns, pandemics, collisions, delays on trains, ferries, busses, planes. NorthernShots Tours shall not be liable for any circumstance caused by Force Majeure events such as snow storms, icy roads, avalanches The client can then rebook individual tours at the public rate of the individual activity that they wish to join. In case one of the activities of the package gets cancelled, we will offer an alternative to the customer or suggest a full refund of the package. (More details in the “gift card” section below) Gift cards or bookings made via use of a gift card cannot be refunded.(Get familiar with the Arctic Nature and the Arctic Weather before traveling.) Please be mindful with regards to the team effort to make your trip pleasant and bring you back home safe. A vehicle that is stuck on an icy road is often rescued in 2h. – A puncture tire, or a vehicle stuck on an icy road are considered natural incidents and are not considered grounds for claiming a refund. – In case of refund the money is returned primarily in the same way that was paid. This should be managed through the guests’ travel insurance. We do not cover any change/cancellation/refunds due to the impact of the arctic weather on our operations, or accidents when outside the bus, illness, flight cancellation, etc. We reserve the right to ban anyone who are noticeably under the influence of alcohol. – Alcoholic drinks are not allowed on our tours. We inform everyone to dress warm and be ready for the cold arctic weather. – You cannot claim a refund related to the weather conditions. If you have a claim, it needs to be addressed directly to the transport company directly. – You cannot claim a refund related to any issues with the vehicle used in the activities, as this is a service provided by a 3rd party company. This is because we try our best to find the northern lights. As well as a dificult night can couse our team to come back later than the scheduled arrival time. – a good sight of the NorthernLights can make our trip finish earlier than expected. If we decide to cancel, we always try to offer an alternative, but if this is not accepted we will make a full refund of the booking.
Failure to CHECK-IN on time, will remove any entitlement to refunds or rescheduling.Ĭancellations, Delays or major changes, may occur anytime due to:.You will be permitted to board our vehicle only if you have CHECKED-IN.Please CHECK-IN at the meeting point 30 minutes prior Departure.Example: If a reservation is made within 48h to departure, that booking is non refundable and non reschedulable.
“Last minute” bookings are non refundable as they follow the policy above. Jan 1st, Easter days (2024=March 24th,28th,29th,31th and April 1st.) Send us an email if you want to schedule a group for these days. *Bank holiday are considered: December 24th ,25th ,26th ,31st. As well as bookings that include a discount or an offer.ħ days before arrival for private tours and groups travelling on our scheduled tours, all yearġ4 days before arrival for tailor made tours or tours that include partner activities, all year.ĭefinition of “High season” = (Dec.19-Jan.9th), (Feb.7-27th) and Bank holidays*. DELAYS AND CANCELATIONĬancellation or changes are only considered when sent to: tours (do not copy-paste this email).įULL REFUND if you cancel your reservation:Ĥ8 hours before arrival for individual bookings, Fit, Sic, except if the trip is during the high season.Ĥ days before arrival for individual bookings during the high season or a bank holiday*. Any discounts are always applied on the price/rate of the date that you wish to join our tours. Our prices can vary throughout the season.
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